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What You’ll Learn in this Episode:
- How to utilize a virtual assistant.
- How to organize your processes.
- How often you should be reviewing your processes.
“Really think about the client’s experience. But before you think about the client’s experience, You have to understand what the client really needs.” (6:15)
“Once you get your system and process down, and by the way, it’s down for a certain amount of time, and then as you scale and grow, you will have to adjust them.” (13:02)
“I tell my team, I can’t afford not to know what pain points you’re feeling. . So ours is always being tweaked. I’m a different kind of entrepreneur. I’m a different kind of ceo. I’m very much not micromanagement, and I really very much rely on my team to pull the company forward.” (16:56)
About Natasha Miller:
Natasha Miller isn’t your average CEO. She sits at the helm of Entire Productions which has been an Inc. 5000 list of fastest growing companies in America for three years in a row. Natasha studied entrepreneurship at the Harvard Business School and MIT, and is a trained classical violinist and accomplished jazz vocalist. She now resides in San Francisco, CA where she is a member and is on the regional board of EO (Entrepreneurs’ Organization).
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Video URL: https://youtu.be/9s7hzfk2bdo