About 22 Talk SHIFTs:
Strained and estranged relationships are everywhere in business. Salespeople are frustrated by the finance people, customer service and operations people are frustrated by salespeople, and everyone is frustrated by the IT people. It’s time to shift the conversation. In 22 Talk SHIFTs, you’ll discover unconventional, sometimes counter-intuitive communication techniques that can make your year, or your career. TalkSHIFTs create great teams—but here’s the bonus—they also create great families. These practical tools include fill-in-the-blank phrases, powerful questions, and provocative exercises that can break the cycle of strained communication and strained relationships.
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What You’ll Learn in this Episode:
- How to get your words to speak more than your actions.
- How to utilize the fill in the blank phrase for you.
- How to respond to needs and not words.
“The dynamics between leading a family and leading a team, at its core, are actually, quite similar. Ultimately, what I found is that great relationships are about, though it destroys those relationships, is control in fear.” (8:09)
“One of the simple say this not that rules, is to eliminate the words you should or you need to or you must do this. These words are the things that erode our communication, and ultimately create a bit of a superiority.” (12:37)
“Now we’re having a conversation versus just telling someone and not necessarily getting their agreement to actually change behavior” (20:40)
About Krister Ungerböck:
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Video URL: https://youtu.be/UCOc02xhFN4