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What You’ll Learn in this Episode:
- How to transition form pre internet to internet.
- How to have custom customer service.
- How to innovate and learn from covid.
“I would say that one of the key things that you really need to lean into is sales, get somebody who’s good at sales, because you have to be able to sell who you are.” (3:56)
“I always say if you’re you’re having a small business, you’ve got to meet your members or your customer where they want to meet you. So I’m meeting them on LinkedIn, Facebook, Instagram, telephone calls, emails, because that’s where they want to touch base with you.” (9:27)
“I recommend to people when you try something new, keep listening to your customers, keep honing it, and keep tweaking it.” (16:59)
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Video URL: https://youtu.be/KA4Gj00DMzU